Timegate+1.0.820 - App Store

Timegate+

This is a mobile application compatible with the web application Timegate+ or Timegate (cloud-hosted).

Timegate+ is the leading Global Workforce Management solution for field service workers. The Timegate+ mobile app has all the functionality needed to efficiently manage your workload from a mobile device.

● Start and stop shifts
● Ensure employee safety
● Raise incidents or escalations
● Conduct service responsibilities such as tasks and tours

The app also provides access to your employee portal, which allows you to book time off, view your schedule, look for new shifts, make requests, raise queries, view company announcements and more. *

*Subject to the security policies of your employer, not all features may be available to you.

Install Guide:
Timegate+ requires mobile systems iOS 11.0 or newer
1. Ensure your mobile device is using the latest system update.
2. Install or reinstall Timegate+ from the store.
3. Once installed, ensure the Timegate+ app is allowed to access your device's location services.
4. Enter your username and password. If you do not have these, please ask a member of your management team.

Timegate+ uses GPS capabilities through an optional heartbeat monitoring feature that managers can enable to track employee locations in real-time during field shifts to ensure that if an emergency occurs or an SOS call is raised as manager has the employees last known location and can relay that information to the appropriate authorities in law-enforcement for the safety of the employee. When an employee books off of a shift, GPS tracking is no longer enabled. Continued use of GPS running in the background can dramatically decrease battery life.

If you have queries regarding privacy and location tracking, please contact a member of your management team.

Developer: WorkWave

Version History Be sure to book off any current duties before updating.

Bug fixes
- Improved reliability of completing service items offline, certain service items will now be marked with 'pending' if they have been completed and submitted locally but have not yet been synced to the cloud. 1.0.820 6d ago Bug fixes and performance improvements. 1.0.818 Sep 10 - Fixed a bug where the incident status would not update when attached to tour/audit (#18353)
- Fixed a bug where an error message would show when editing a site location (#19693)
- Improved reliability for tour locations being saved (#19213)
- Fixed a bug where an error would occur when switching instances (#19662) 1.0.815 Jul 28 Fixed an issue where an employee could not sign if their email matches an existing record of a terminated employee (TT-19213)
Fixed an issue where tour checkpoint records were not being recorded correctly (TT-19213) 1.0.813 Jul 9 Improved cache management to clear the cache of old service items that are no longer needed and cause crashes when the cache grows too large (TT-18777)
Fixed an issue where form photos are not appearing in the web portal (TT-18695)
Fixed an issue with signature form questions (TT-18586) 1.0.812 Jun 11 Bug fixes and performance improvements. 1.0.810 May 21 Bug fixes and performance improvements. 1.0.806 May 7 Bug fixes and performance improvements. 1.0.805 Apr 14 Performance improvements 1.0.804 Mar 26 - Fixed and issue preventing employees whose termination date is the current day from seeing their instances in the mobile app. (#2639)
- Incident statuses will no longer change unless the user explicitly updates or submits them. This avoids confusion caused by unsaved changes affecting the incidents list or navigation behavior. (#5490) 1.0.803 Mar 11 - Fixed a bug where incidents created by one employee were not visible to employees with overlapping shifts. (#280886)
- Fixed a bug where incident sharing was not working correctly spanning multiple shifts. (#280885)
- Fixed a bug where the photo option in incident types remained visible on mobile even after being disabled on the web. (#281477)
- Fixed a bug where multi-select form questions allowed users to select more than the configured maximum number of options. (#281544)
- Fixed a bug where photos with annotations added in audit forms were not uploading correctly. (#282210)
- Fixed a bug where the clear button in mandatory exception evidence fields was not removing invalid photos. (#281620)
- Fixed a bug where mandatory comment and photo fields in exception questions were not displaying an asterisk (*) indicating the field is required. (#281619)
- Fixed a bug where heartbeat tracking was inconsistent. (#278997)
- Fixed a bug where NFC tag scanning was failing with erased or reformatted tags, now works correctly with tags containing empty records. (#275001)
- Fixed a bug where signatures in audit forms were being lost or not displayed correctly in service desk reports. (#277968) 1.0.800 Feb 11 - Fixes auto carryover of Check Calls and Book Offs when booking onto a new shift (#277406).
- Refreshes incident statuses from Service Desk so completed incidents show correctly in the app (#274963).
- Fixes iOS popup freezing when permission alerts or missing content occur (#275082).
- In progress tours and audits now auto-complete when booking off duty (#273389). 1.0.796 12/04/2025 Features:
- (Feature flagged) Manage RFID tags assigned to employees directly from the Employee RFID section in the menu. This feature allows you to add, remove, and update RFID tags associated with each employee for better access control and tracking. (#258389)

Bug fixes:
- Fixed a bug where the placeholder text in a Form question was not correctly translated. (#274983)
- Fixed a bug in tour forms where app crashes due to user selecting N/A for mandatory sections. (#273387)
- Fixed an issue where forms attached to locations with notes would not display when scanning QR codes until the app was restarted or the note was removed. (#273974) 1.0.794 11/13/2025 - Fixed a bug where translations were not being loaded correctly for Forms. (#248628)
- Fixed postcode questions fields, so their mandatory/optional status is shown correctly in mobile forms. (#270497)
- The app now clears any saved Keychain data when it is freshly installed on iOS. (#256072)
- Fixed a bug where the asterisk (*) indicating that a Form Question is required was cut off if the question was long enough. (#273793) 1.0.793 10/23/2025 - Fixed a bug where when a popup is shown while an iOS alert is on screen then the app becomes unresponsive. (#273385) 1.0.791 10/07/2025 Fixed a bug that prevented spaces in the postcode field and allowed entries without any length limitation, resulting in incorrect validation (#244821). 1.0.790 09/15/2025 - Fixed a bug that allowed users to view and complete incidents that were restricted to certain pay levels (#244261).
- Fixed a bug where untaking calls in the web portal was not reflecting in the mobile app (#256581).
- Fixed a bug preventing a Touch-and-Go tour from starting (#251475).
- Fixed a bug causing Touch-and-Go tour checkpoint scans not being logged intermittently (#251475). 1.0.788 08/21/2025 Fixed a bug preventing a Touch-and-Go tour from starting.
Fixed a bug causing Touch-and-Go tour checkpoint scans not being logged intermittently. 1.0.786 08/06/2025 Features:
- Added the ability to pull down to refresh on the home screen when users are booked off. (#250914)
- Added a button to the login screen that allows users to remove previous user login details if they are stored. (#250913)
- Kiosk Mode now uses a fullscreen loading indicator and a popup instead of a toast message to indicate the status of punch calls. (#236866) 1.0.785 07/15/2025 - Fixed a bug where tour checkpoints were getting randomly rearranged on the Tour Summary screen, this would happen if there were 6 or more checkpoints in a tour (#252002)
- Fixed a bug that caused the app to crash when users uploaded identity photos while offline (#250800)
- Fixed an issue where users were not redirected to the Setting app after pressing the Open Settings button when trying to grant location permissions (#250367) 1.0.783 06/19/2025 Fixed an issue where users were unable to select an instance and proceed with the login process if one of their instances had a leave date set in the past. (#246384)
Fixed the app icon which had a white border when viewed with dark background. (#236991)
Fixed a bug in Shared Device Mode where the second user inherits the previous user's "Booked On" status, leading to incorrect session data. (#236445)
Fixed an issue where form photos were disappearing when the app was closed. (#248490) 1.0.782 05/28/2025 Features:
- Search for Work: Added the role name for an event shift in the search results and approved shifts. (#246523)

Fixes:
- Fixed errors displaying as localization strings instead of translated messages. (#236959)
- Fixed timestamps in the Site History section being cropped or displayed with insufficient spacing. (#248567) 1.0.781 05/08/2025 - Fixed a bug where tour/audit toast messages were incorrectly referencing "tours" instead of "audits" (#236324)
- Fixed a bug where tour/audit labels were incorrectly referencing "tours" instead of "audits" (#237229) 1.0.780 04/16/2025 Performance improvements.

Update the calendar in 'Search for Work' to allow users to select the current day as the start of their date range. (#242183) 1.0.779 04/03/2025 Fixed a bug where offline alerts were displayed incorrectly for the book-off, submit tour/audit, and add location features. (#235210)
Fixed a bug where changes made to forms were not reflected on mobile devices after a page refresh.(#237298)
Fixed a bug where users had to tap the Book On button twice after switching between instances. (#237308)
Fixed a bug where tour locations were not being marked as "Scanned" when scanning the NFC or QR code from the Tour Summary page. (#243727) 1.0.778 03/06/2025